Legal
Returns & Refund Policy
Last updated: May 2025
Our Commitment
Every Petite Lavande box is handcrafted with care. If something isn't right, we want to make it right.
Damaged or Incorrect Items
If your order arrives damaged or contains the wrong items, please contact us within 7 days of delivery with photos. We will reship the correct items at no cost or issue a full refund — your choice.
Change of Mind Returns
Because each box is assembled to order, we are unable to accept returns for change of mind once your box has been shipped. If you need to cancel, please contact us within 2 hours of placing your order.
Gift Orders
If you received a Petite Lavande box as a gift and there's an issue with any item, please contact us with your order reference number (included in the box) and we'll assist you directly.
Refund Timeline
Approved refunds are processed within 3–5 business days and will appear on your original payment method within 5–10 business days depending on your bank.
Non-Returnable Items
For hygiene and safety reasons, opened skincare, bath products, and consumables cannot be returned unless defective.
How to Contact Us
Email hello@petitelavande.com with your order number and a description of the issue. We aim to respond within 24 hours.